FAQs Overview
In this area, you’ll find some commonly asked questions about Zonal functionality and features.
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Updated June 18 2026
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Postcode rules in shipping rates
Understand how Blacklisted Postcodes and Whitelisted Postcodes work in Zonal, including wildcard matching, rule scope, and how to avoid unintended postcode matches.
Troubleshooting Overview
Why is my courier not showing as expected?
Check the most common reasons a courier shows incorrectly or does not appear in Zonal, including courier setup, shipping rate rules, reference codes, and postcode restrictions.
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